Money-Back Guarantee

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE RULES

In addition to the refund or cancellation rights available under applicable laws, as indicated in Terms of Service, if you made a purchase directly on the Website and the money-back option was presented to you during the checkout, you are eligible to receive a refund provided that:

  • you contact us via support@nikmas.studio within 15 days after your initial purchase and before the end of your subscription period; and
  • provide us with the evidence (e.g. screenshots) that you have completed 5 lessons within the first 15 days after the purchase (for monthly and more lengthy subscription periods) (further "Money-back guarantee").

We will review your application and notify you (by email) whether your application is approved.

IMPORTANT STATEMENT

Please note that only fulfilment of the above requirement allows you to receive a full voluntary refund under Money-back guarantee. For the sake of clarity, Money-back guarantee does not apply to the following cases:

  • Personal reasons (you don't like the Services, or they did not meet your expectations etc.);
  • Financial reasons (you did not expect that you will be charged, that the trial will be converted into subscription, that the subscription will automatically renew, or that the Services are paid etc.).

GENERAL REFUND RULES

To request a refund under our Money-back guarantee, please:

  1. Cancel your current subscription immediately within 15 days of the initial Web Purchase date.
  2. Contact our support team at support@nikmas.studio within 15 days of the initial Web Purchase date.
  3. Include your account email address and the date of Web Purchase in your request.
  4. Provide confirmation (e.g. screenshot) that you have completed 5 lessons.

Our team will review your usage history and respond to your request within 10 business days.

Note for the EU residents:

If you are an EU resident, you have the right to withdraw from the agreement for purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.

YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU. Therefore, you will not be eligible for a refund, unless the digital content is defective.

For more details please refer to our Terms of Service.